Guest Service Associate-Front Office

Job description

Key tasks

•Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
•Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
•Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
•Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Ensure to interact with the guests & enable the team to understand guest requirements.
•To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English