Offers “Accor”

Expires soon Accor

Guest Service Agent

  • Sales

Job description

We are looking for an enthusiastic and passionate Guest Service Agent to join out dedicated and friendly team!


We are currently looking for a motivated, bubbly and vibrant Casual Guest Service Agent to join our Front Office Team. You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.


Mantra Coolangatta Beach Resort enjoys a beachfront location in Coolangatta on the Gold Coast. This four and a half star resort offers 88 studio rooms and one, two and three bedroom apartments, and relaxing onsite facilities including an outdoor pool, steamy sauna, tennis courts and an exercise room.


There are a few things that would make you shine in this role – having energy and a positive attitude, a genuine customer service focus and a dedication to always make a guest smile during their stay.


As our next Guest Service Agent, you will:


  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
  • Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities



If you're an energetic hospitality professional with a passion for customer service, Apply now! 



Accor's COVID-19 Vaccination Policy applies at designated Accor locations. Mantra Coolangata is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, COVID-19 vaccination will be required if the location is declared a mandatory COVID-19 vaccination workplace in the future.


Aboriginal & Torres Strait Islander people are strongly encouraged to apply.



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