Guest Service Agent
London (Greater London) IT development
Job description
Job Description
We Treat Our Team Like Family and Our Guest Like Royalty!
Our Switchboard Operator is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.
Work Experience
What we are looking for:
- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- Ability to remain calm whilst under pressure
- Computer literacy
- Good communication skills and telephone manners.
Benefits
What do we offer:
Our Switchboard Operator receives excellent Company benefits:
- A very competitive salary
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift
- Unrivalled Career Progression prospects