Guest Service Agent / Concierge

Job description

Key tasks

You facilitate the customer's stay by taking care of all of their requests from their arrival through their departure from the hotel. You provide customers with attentive and personalised service. You have a thorough knowledge of the services on offer in the hotel, inform the customer and invite them to use them. You inform the customer about cultural and tourist activities in the town or region. You answer all customer requests as quickly as possible. You organise the concierge service. You monitor the quality of service offered to the customer. You know the habits of regular customers. You keep a discrete eye on comings and goings in the lobby.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English