Offers “Accor”

Expires soon Accor

Guest Service Agent

  • Whistler Village (Squamish-Lillooet Regional District)
  • Hotels - Restaurants

Job description

Guest Service Agent
 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you: 

  • Employee accommodation available
  • Full time employees will be eligible to join the benefit plan which includes extended medical through Canada Life (Health, Dental, Life Insurance, Short Term Disability)
  • Full time employees will also be eligible to participate in Fairmont Pension Plan, which includes matched employee contributions
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
  • Serve as a sales agent promoting and up-selling hotel services
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Other duties as assigned
     
    Your experience and skills include:
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Prior experience working with Opera or a related system
  • Previous front desk experience is required, previous customer service experience is an asset
  • Service focused personality is essential
     
     
     Physical aspects include but are not limited to:
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
     
    Your team and working environment:
    Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Located in the spectacular Coastal Mountain Range, Whistler is Canada's premier, year-round outdoor adventure destination - just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 526 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slopeside Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure - start yours today!
  •  

    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

     

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 
    https://careers.accor.com/

     


     


     


    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

    Make every future a success.
  • Job directory
  • Business directory