Guest Service Agent
Reliable and engaging. As a Guest Service Agent, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
What is in it for you:
· Employee benefit card offering discounted rates in Accor worldwide
· Learning programs through our Academies and the opportunity to earn qualifications while you work
· Opportunity to develop your talent and grow within your property and across the world!
· Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
· Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
· Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
· Ensure employees are informed daily about priorities to personalize service
Your experience and skills include:
· Service focused personality is essential
· Previous experience in a similar leadership role is an asset
· Prior experience working with Opera or a related system
· Strong interpersonal and problem solving abilities and the ability to lead by example
Your team and working environment:
The Adagio premium range offers luxury aparthotel, located in the heart of strategic cities, for demanding customers in search of quality and aesthetics. Spacious, refined and highly equipped apartments easily meet the needs of freedom.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS