Offers “Accor”

Expires soon Accor

Foreign Guest Relations Officer - Japanese (M/F)

  • Bangkok, ประเทศไทย

Job description

Key tasks

-The Foreign Guest Relations Officer main responsibility is warmly welcome (& farewell) all the guests arriving at the hotel, escort them from the main door to the Front Desk &
from the Front Desk to their room.
-For all Guests expected to arrive with a limousine booking, the Foreign Guest Relation Officer will welcome him at the hotel front door in order to personalize the service.
-The Foreign Guest Relations Officer will ensure the neatness and cleanliness of the lobby area at all times.
In the event of delayed check in (room not yet ready upon check in), the Foreign Guest Relations Officer takes over from the Front Desk, escort the guest to the appropriate
Outlet & offer the appropriate service to the guest (welcome drink). The Foreign Guest Relations Officer will then keep the records of “Guest waiting for rooms” with the
breakdown of consumptions, follow up with Front Desk Supervisor the room status & revert to the guest.
-The Foreign Guest Relations Officer will be looking after special Guest Treatments such as Repeat Guests, honeymooners, anniversary, guest’s birthdays, Le Club card
holders… as per procedure established.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

  Watch the video

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Thai
English

Essential and optional requirements

-Native Speaker in Japanese
-Good command of English communication
-Good interpersonal skills
-Has direct experience in the same position from 3 years owards
-Has knowledge in third language will be prior consideration(Korean and Chinese)
-Be able to work under pressure

·  Opéra

Make every future a success.
  • Job directory
  • Business directory