Guest Relations Manager

Job description

Key tasks

Enjoy making guests FEEL WELCOME and looking to take the next step in your career
*Are PASSIONATE about Customer Service
*Want to deliver INCREDIBLE Service and EXPERIENCE for our guests
*Want to BELONG to a fantastic hotel/group to work for
*EXCEED the guest expectation and provide the extra MILE
*Wish to make your guests HEARTWARMED and feel like HOME

Then we have the role for you!

The Guest Relations Manager will:
*Welcome all guests into the hotel
*Ensure a fantastic guests journey from start to finish
*Communicate with all departments of the hotel for the guests requests
*Supervise all team members on duty
*Carry out training
*Assist the Assistance Manager and Hotel Manager with the running of the hotel

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English