ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD
Ranked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.
Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.
Be a part of something big, we will love to hear from you!
Guest Relations Executive
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assist guests with check in and checkout, and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Minimum 2 years hotel front office experience
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Technical knowledge in Front Office operations
- Basic supervisory skills, verbal and written skills, planning, decision making, training and development
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/global/en
We regret to inform that only shortlisted candidates will be notified.