Guest Relations Executive - Accorhotels - Crawley - Wizbii

Guest Relations Executive

  • By Accorhotels
  • June 2018
  • Crawley (United Kingdom)
  • Hospitality / Tourism
2018-07-14T21:18:32+0000

Job description

Key tasks

The Guest Relations department is responsible ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.

As our new Guest Relations Executive, you will be responsible for:

•Delivering outstanding customer care at all times
•Management of VIP arrivals to include heads of state, royalty, ambassadors and celebrities
•Overseeing room upgrades in conjunction with the Housekeeping team to include guest amenities, special requests and the management of guest’s personal profiles
•Ensuring all customer queries or requests are handled in a polite, efficient and courteous manner
•Ensuring guest expectations have been met throughout the stay
•Dealing with guest concerns or complaints, to include follow up in person or in writing
•Maintaining all equipment and work areas, including key and cash security
•Processing company loyalty card schemes according to guidelines
•Maintaining a high level of hotel and product knowledge at all times

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

  Watch the video

Seeked profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

•Previous high volume hotel experience is preferable
•Previous customer service /guest relations experience is essential
•A smart and professional appearance
•A positive attitude and excellent communication skills
•Experience of working as part of a winning team
•Ability to remain calm whilst under pressure
•High standard of written and spoken English

·  Excel
·  Opéra

Here are some other vacancies your might like

Get a mail digest of vacancies that match your profile!
Thousand of vacancies are available for you on Wizbii :)

About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2366 vacancies open at Accorhotels

Find your next job on Wizbii,
the leading professional platform for youth's employment

Job vacancies

Jobs right at your fingertips!
Download