Guest Relations Executive

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

·  Assist guests with check in and checkout, and other cashiering duties
·  Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
·  Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
·  Handle guests’ mails, messages, and answering phone calls
·  Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
·  Comply with hotel and department policies and procedures at all times
·  Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
·  Attend daily briefings and relevant departmental meetings
·  Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
·  Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
·  Ensure cleanliness and appearance of Front Desk and related areas
·  Establish awareness of the Hotels fire and emergency procedures
·  Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
·  Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
·  Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
·  Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications

·  University degree preferred
·  Minimum 2 years hotel front office experience in a luxury background
·  Computer Knowledge, i.e. well versed with windows, internet explorer and word
·  Technical knowledge in Front Office operations
·  Basic supervisory skills, verbal and written skills, planning, decision making, training and development
·  Read, write, speak English fluently
·  Well groomed with leadership quality
·  Able to work in a team, good interpersonal and communication skills
·  Detail-oriented, organized and very flexible with working extended hours
·  Energetic with positive attitude
·  Able to work under pressure and independently

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.