Guest Relations Agent

Job description

Company Description

Join us at Accor, where life pulses with passion! ​

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group,  you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality is a work of heart, ​
Join us and become a Heartist®

Job Description

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

Key Responsibilities:

·  Greet and welcome guests in a warm, professional manner
·  Assist with check-in and check-out procedures
·  Handle guest inquiries, complaints, and requests promptly and effectively
·  Coordinate special requests and ensure VIP guests receive outstanding service
·  Collaborate with front office and other departments to ensure seamless service
·  Provide accurate information about hotel facilities and local attractions
·  Contribute to maintaining high guest satisfaction scores

Qualifications

✅ Requirements:

·  Degree or background in Hospitality, Tourism, or a related field is preferred
·  Proficiency in English (additional languages are a plus)
·  Strong communication and interpersonal skills
·  Problem-solving attitude with a guest-first approach
·  Ability to multitask and stay organized in a fast-paced environment
·  Flexible with working hours, including weekends and holidays
·  Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus

Additional Information

What We Offer:

·  A dynamic and supportive team environment
·  Opportunities for growth and professional development
·  A modern, guest-centric workplace culture
·  Competitive compensation and benefits

To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn.
If you're ready to help us deliver unforgettable guest experiences, we’d love to hear from you!

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