Guest Relations Agent

Job description

Key tasks

JOB RESPONSIBILITIES:

Ensure that all guests are assisted

Ensure that all VIPs and Elite Members are contacted and assisted accordingly.

Coordinate with Housekeeping to ensure readiness of rooms for check-in.

Communicate appropriate information to the guest about the hotel and its services.

Supply information to all guests.

Ensure high levels of guest service

Run daily reports; ensure proper completion and filing of reports.

Make sure to delivery of guest amenities and other special occasions

Be a lobby ambassador and maintain visibility in lobby areas

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English
Optional languages Arabic
Russian (Intermediate)
French (Intermediate)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Fidélio
·  Micros
·  Opéra