Guest Relation Officer

Job description

Job Description

Summary of Responsibilities

A Guest Relations Officer, working on rotating shifts, is in charge of creating a positive guest experience upon arrival, departure and staying at the hotel. They make a professional engagement with guests, seek feedback and assist their requests at all times.

• Minimum experience 1 year in same position
• Customer Service Experience
• Candidates for this position must be team players who are genuinely passionate about serving guests, at all times thoughtfully focusing on anticipating and exceeding their expectations. 
• They must be able to interact confidently with guests in a naturally friendly and engaging manner, work fast as well as deal with complaints patiently in order to turn them into positive experiences.
• Good Communication and Listening Skills
• Knowledge in systems such as Rhapsody.
• Strong written and verbal communication skill in English
• Strong leadership, interpersonal and training skills.
• Service oriented with an eye for details.
• Ability to work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally. 
• To be successful in the job, candidates must be able to speak and write in English and operate common computer applications for the job.
• Highly motivated, ability to work under pressure.
• Adaptable & proactive.
• Strong team player
• Customer oriented

• Attractive package.
• National and international opportunities in ACCOR group.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Learning programs through our Academies and the opportunity to earn qualifications while you work .
• Opportunity to develop your talent and grow within your property and across the world.