Guest Relation Officer

Job description

Key tasks

Are you a legend when it comes to excellent service?
Do you have that spring in your step?
Are you passionate for the Hospitality Industry?
Do you want to bring your idea's to life?

If this sounds like you then keep on reading!

Do you like to welcome and connect with people? Do you like a role that is varied requiring you to offer a service on multiple levels?
This new role within our hotel is made for you if you have a real passion for customer service and in-depth care for the people you meet.

You take care of the wellbeing of customers throughout their stay. You welcome guests with care and attention. You anticipate and handle any dissatisfaction to provide a solution rapidly. You are the contact point for all customers. You contribute to customer satisfaction and loyalty. You are in charge of following-up and updating customer files.

We are currently looking for a Guest Relation officer to join our awesome welcome team.

What will we provide you?
*Uniforms
*Rewards including free stays at Accor Hotels, including entitlement to an annual bonus
*On site meal allowance

If your up for a challenge in a fast past environment please apply within.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word