Guest Relation Officer

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

 

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Assist guests with check in and checkout, and other cashiering duties

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Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

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Handle guests’ mails, messages, and answering phone calls

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Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

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Provide guidance and assistance to GSA

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Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area

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Perform any related duties and special projects as requested by the Assistant Front Office Manager/Reception and Duty Manager

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Comply with hotel and department policies and procedures at all times

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Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

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Ensure cleanliness and appearance of Front Desk and related areas

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Establish awareness of the Hotels fire and emergency procedure

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Ensure vigilance in regard to in-house credit matters and act upon any discrepancies

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Provide assistance and supervision of the Front Office areas such as Front Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications

·  Minimum 2 years hotel Front Office experience
·  Read, Write, Speak English Fluently
·  Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
·  Knowledge of Opera will be an advantage
·  Presentable, well groomed with leadership quality
·  Interpersonal skills to deal with guests and colleagues issues
·  Able to work in a team, i.e. caring about other team members