Guest Relation Manager

Job description

Key tasks

SO Duties :
- Reports directly to the Front Office Manager
-The Guest Relations Officer will be dynamic and efficient to serve all guests approaching the Front Desk with a professional, warm and positive attitude.
- Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensure all VIP rooms are checked upon arrival with accurate amenities/set ups
- Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
- Assist guests in the lobby during busy periods and whenever required (F&B, guests waiting for rooms, site inspections…)
- Responsible for collecting guest feedback in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
- Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
- Carry out reception duties when required
- Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
- Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
- Every new shift, to control that a proper handover is made by each Guest Relations Officer, that no documents or work is pending, and that each station is completely clear to welcome the next shift.
- Ensures that the daily operations are smooth.
- Ensure the VIP Program is in place and followed through; ensure it is updated whenever required.
- Lead by example and take initiative to ensure that interactions with our guests are positive and productive.
- To coaching and train his/her team during the operations, ensuring that they reach the Sofitel Standards and that all staffs always keep a positive and dynamic attitude.
- Any other duties assigned by your manager.

We are SO looking for:
Must be able to communicate in English writing and speaking and other languages are advantages.
Bachelor degree and/or diploma holders in hotel management or other related field
Minimum of 6 years of experience in similar position
Should be familiar with basic computer skills and previous experience in using Hotel management software.
Customer Oriented with a pleasant disposition.
Able multitask and thrive in a fast paced environment
Demonstrate a good working relationship with other departments with high level of communication and co-operation in the interests of customer service and improvements in the working conditions of the hotel and department.
Maintain a friendly, neat and pleasant image at all times.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

  Watch the video

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

We SO Provide :
Handsome starting salary
Straight Shift
Full medical and dental health care package
Monthly meal allowance
Transport
Birthday Leave
Generous Leave scheme starting at 10 days of annual leave per year
So Stylish uniform created by top fashion designer
International Sofitel Training
Opportunities for growth and development
International mobility opportunities
If you So feel that your profile and portfolio matches with our So hip Working environment, click the APPLY button now.

·  Excel
·  Word
·  Micros
·  Opéra