Guest Experience Supervisor
Denpasar, Indonesia
Job description
Key tasks
You take care of the wellbeing of customers throughout their stay. You welcome guests with care and attention. You anticipate and handle any dissatisfaction to provide a solution rapidly. You are the contact point for all customers. You contribute to customer satisfaction and loyalty. You are in charge of following-up and updating customer files.
Pullman and its talent community
The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:
• Body & Soul, the service attitudes model developed by Pullman
• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
• A Pullman “school” of leadership, focusing on creativity.
Desired profile
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Bahasa Indonesia
English
Essential and optional requirements
· Excel
· Power Point
· Word
· Opéra