Offers “Accor”

Expires soon Accor

Guest Experience Manager Title

  • INDONESIA
  • Marketing

Job description

Job Description

  • Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
  • Creating training manuals and materials to help staff members be successful in their jobs
  • Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
  • Developing marketing strategies to promote the hotel brand and increase revenue from existing guests


Work Experience
  • Minimum 2-3 years in similar role in an international environment.
  • Excellent verbal and written in English; analytical and reasoning skills; well versed with problem solving techniques.
  • Strong process orientation
  • Strong Leadership abilities and organizational skills
  • Able to drive change and look for operational efficiencies/synergies
  • Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
  • Dynamic and result oriented
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance



Benefits
  • You can work with multinational colleagues
  • Be part of a global community of hospitality industry
  • Opportunity to develop your career
  • A Bienvenue Card – offering


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