Guest Experience Manager Title

Job description

Job Description

• Setting goals and objectives for the department or team to ensure that objectives are met or exceeded
• Creating training manuals and materials to help staff members be successful in their jobs
• Monitoring guest feedback to identify service improvement opportunities that may require staff retraining
• Developing marketing strategies to promote the hotel brand and increase revenue from existing guests

• Minimum 2-3 years in similar role in an international environment.
• Excellent verbal and written in English; analytical and reasoning skills; well versed with problem solving techniques.
• Strong process orientation
• Strong Leadership abilities and organizational skills
• Able to drive change and look for operational efficiencies/synergies
• Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
• Dynamic and result oriented
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• A Bienvenue Card – offering