Offers “Accor”

Expires soon Accor

Guest Experience Manager

  • 三亚市, 中华人民共和国
  • Teaching

Job description

Job Description

•Driving a guest centric culture  in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.

• Leads and supports all Guest Experience initiatives at the property.

• Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.

• Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.

Work Experience

• University degree or equivalent

• Experienced in guest experience  management,

•.Strong management and  leadership skills

• Minimum 3 years relevant experience, international hotel experience is preferred

• English listening and speaking skills are preferred


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