Guest Experience Executive

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

·  Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
·  Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
·  Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
·  Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
·  Works with all departments to ensure seamless service.
·  Perform other duties as assigned.

Qualifications

·  Excellent written and communication skills in English and ability to communicate in a second language
·  Good technical knowledge of Heart of House and Guest Services Operations
·  Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
·  Effective multi-tasking and time management skills
·  Knowledge and experience in problem solving
·  Has knowledge of Opera (PMS)