Offers “Accor”

Expires soon Accor

Guest Experience Coordinator

  • Austin (Travis)
  • Teaching

Job description

Guest Experince Coordinator
You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential  duties to support the rooms team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

What is in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:

  • Consistently offers professional, engaging and friendly service
  • Assist in implementing a result driven comprehensive communicative Rooms plan consistent with our strategic vision
  • Manage Guest communication and recovery
  • Support Director of Guest Experience in managing online / social media messaging
  • Assist in the Rooms planning process, communication and potential documentation/records management
  • Perform a variety of non-routine duties in the coordination, administration and implementation of Rooms tasks, events, processes
  • Coordinate and communicate with other departments Rooms requests and projects  
  • Submitting and/or coordinating requisitions for goods and services in Rooms operations
  • Attends regularly scheduled Front of the House staff meetings
  • Update status reports, agendas, facility updates
  • Other job related tasks as needed


Your experience and skills include:

  • Excellent interpersonal and communication skills
  • Ability to prioritize work in an environment with multiple interests
  • Ability to handle complex and confidential information with discretion
  • Competency using a variety of computer softwares


Your team and working environment:

Austin's newest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 
https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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