Group Reservations Agent

Job description

Job Description

We are looking for an amazing talent to join our team at the Ibis Budget London Whitechapel, our selected individual will work in our Reservations team in managing day to day business within the hotel.

Are you interested in a new challenge and want to be involved in rebuilding the

sales within the Hotel.

Key Responsibilities:

*Managing Telephone and Email correspondence in a timely and professional manner.

*Ensuring all hotel inventory in relations to group reservations and monitor potential wash of the business.

*Clear communication and guidance is given between hotel team and guest are inline.

*Guest communication and feedback is actively driven efficiently and effectively with a heartist approach.

*Promoting and maintaining a good customer loyalty.

*Supporting Reservations Manager in the sales action planning.

*General Day to day administrative tasks.

*Warm friendly communication skills.

*Efficient time management & organization skills.

*Flexible in working hours as requirement to suit the business needs.

*Experience in similar role but not essential as full training will be provided.

Hourly working rate - £12.30 Full time hours - 169

*Bike to work Scheme

*Training and development

opportunities

*Company Pension

*Tasty meals on duty

*Wellness programmes

*Gym access

*Free hotel stays across UK & Worldwide

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where

everyone feels they belong.

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by

third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection

Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.