We are looking for a new Full time Team Member here at the Ibis Bristol Temple Meads, who is full of energy, has a great personality and takes pride in giving great customer service whenever they can! More than ever its important to look after our guests to ensure they have a great stay with us.
Your duties will include:
Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
Look to create sparkles (memorable moments) for our guests.
Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests receive speedy service at the bar.
Handles any guest comments, objections or complaints and provides a response as soon as possible while the guest is still at the hotel in line the 15 Minute Satisfaction guarantee. Ensure all our guests leave happy.
Check in/ check out guests and provides assistance, collects and inputs information on guests, to improve future visits to the hotel.
Follows Covid-19 Protocols and Social Distancing regulations to ensure team and guest safety.
- Previous Customer Service Experience.
- Cash handling experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- Well organised.
- Team spirit.
Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
Free Bonus Breaks Voucher.
Friends & Family Rates.
Childcare Voucher Scheme.
Cycle to Work Scheme.
Eye Test Vouchers.
Staff Uniforms Provided.
Employee Support through confidential Advice Line 24/7.
Free meals on duty and uniforms provided
Bonus break 2 complimentary stays in our hotels in UK
Accor F&B Discount at any Accor Hotel Worldwide
Accor Development Program