Front Office Team Member (Receptionist)

Job description

Key tasks

The role of the Front Office Team Member / Receptionist is to welcome the guests the Mercure London Bridge hotel in line with the Welcome Project - to undertake the arrivals and departures of the guests and ensure their stay at the hotel is above their expectations.

The duties of the Welcome Host / Receptionist include:-
* Welcomes guests as soon as they arrive with due care and attention
* Helps encourage customer loyalty by developing friendly, personalised relationships
* Anticipates guests' needs and takes them into consideration
* Handles any guest complaints and/or remarks; provides a response as soon as possible
* Conveys the hotel image
* Provides a friendly and personal welcome for guests
* Makes every effort to meet customers' needs to conclude a sale
* Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
* Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
* Ensures that information is passed on to the people concerned
* Confirms the reservation; takes care over written communications

Benefits fo Working for Accor are as follows:
* Hotel Discounts
* Food & Beverage discounts
* Annual Bonus
* Staff Meals & Uniform
* Bonus Breaks (2 night weekend away twice a year)
* Cycle to Work Scheme
* Eye test Vouchers
* Training & Development

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Education / Professional experience
* Accessible to beginners, with on-the-job training
* Knowledge of the hospitality sector
* Computer literate: desktop applications and internet
* Fluent in the national language, good working knowledge of English

Skills / Qualities
* Guest oriented and service minded
* Good listening and analytical skills, attentive
* Dynamic
* Confident speaking skills
* Excellent telephone manner
* Ability to work well under pressure
* Good team player

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