Front Office Team Member

Job description

Key tasks

• Takes care of guests from their arrival through to their departure,
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Helps meet the department's quantitative and qualitative targets
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts,
• Implements brand and Group projects and identity features (all the keys to the city, service certification, Le Club, ABA etc)
• Welcomes guests as soon as they arrive with due care and attention,
• Helps encourage customer loyalty by developing friendly, personalised relationships,
• Anticipates guests' needs and takes them into consideration,
• Handles any guest complaints and/or remarks; provides a response as soon as possible,
• Conveys the hotel image

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

• Positive,
• Good interpersonal skills, guest oriented and service minded,
• Team spirit,
• Good listening skills and ability to anticipate,
• Good presentation and confident speaking skills,
• Dynamic,
• Sales oriented,
• Copes well under pressure,
• Strong sense of ethics,
• Autonomous and sense of responsibility,