Offers “Accor”

15 days agoAccor

Front Office Team Member

  • London (London)
  • Teaching

Job description

Job Description

We are currently looking for a Front Office Team Member at Novotel London ExCeL, who is full of energy, has a great personality and takes pride in giving great guest service.


Your mission

  • Provide great service for guests on arrival and departure; maintain accurate guest accounts and provide accurate, helpful information. 
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide memorable guest experiences.
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Ensure professionalism and accuracy with information and billing during arrival and departure.
  • Follow procedures for cash and security on front desk.
  • Positively respond to all queries (both internal and external), redirect to departments as required.


Work Experience

  • Positive and friendly person who enjoys being around people.
  • Attention to detail and exceptional organisational skills
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours.


Benefits

Great people deserve great benefits and yours will include: 

  • Personal development programs
  • Complimentary meals on duty and uniforms
  • Worldwide travel perks
  • Pension scheme
  • 28 days holidays including bank holidays (increasing yearly)
  • Bonus Scheme
  • Apprenticeship scheme
  • Recommend a friend scheme
  • Employee Advisory Service
  • Essential to be flexible with working hours.


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