Offers “Accor”

20 days agoAccor

Front Office Team Member

  • London (London)
  • Teaching

Job description

Job Description

Job Description

The Reception Team Member welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach.

Operations:

·     Welcomes all guests as soon as they arrive with care and attention, with a personalised approach

·      Is proactive, anticipates guests needs and looks for suitable solutions

·      Conveys the hotel image and promotes company’s loyalty programme Accor Live Limitless

·      Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner

·      Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them

·      Carries out all operations concerning guests arrival and departure in compliance with payment procedure

·      Informs guests about formalities, any special conditions relating to their stay and the services available

·      Actively contributes to the qualitative and quantitative targets of the department

·  Covers night shifts as and when required




Work Experience

Service focused personality is essential and a passion for everything guest related

Previous experience in a customer facing role is an asset



Benefits

Uniforms and dry cleaning, meals on duty, additional holidays with increased length of service

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world



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