Front Office Team Leader

Job description

Key tasks

Our reception Team Leader welcomes the guests and provides support and leadership to all Reception Team Members.
They contribute to guests satisfaction by providing high quality services with a warm and friendly and Heartist approach.
Welcomes all guests as soon as they arrive with care and attention and with a personalised approach
- Develops quality relationships with guests in order to create “raving fans”
- Is proactive, anticipates guests needs and looks for suitable solutions
- Conveys the hotel image and promotes company’s loyalty programme LeClub
- Handles any guest requests and complaints that haven’t been settled by Team Members and provides a
rapid solution
- Has knowledge of the facilities and services and events offered by the hotel and the surrounding area and
actively promotes them
- Takes part in, organises and supervises guest arrivals and departures
- Trains, coaches and motivates team members
- Informs guests about formalities, any special conditions relating to their stay and the services available
- Actively contributes to the qualitative and quantitative targets of the department

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education A level
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  FOLS