Front Office Supervisor

Job description

Company Description

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the  French Zest  and Sofitel luxury. 

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights. Apply now and be part of the  “Rebirth of a Sydney Icon”  with us!

Job Description

As our Front Office Supervisor, you are responsible for ensuring the highest level of customer service is offered and maintained at all times to all guests. Through the use of effective Front Office skills you will lead by example and provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information, constantly striving to provide Total Customer Satisfaction. You must maintain strict security procedures to ensure efficient cash handling, guest confidentiality and both guest and team member safety. You will drive the reception team to meet and exceed daily, monthly and yearly targets and provide support the team with training and coaching.

Qualifications

·  Minimum of 12 months in a 4 or 5 star hotel environment on reception.
·  Minimum 6 months experience in a Team Leader position.
·  Opera Hotel Operating System experience preferred.
·  Excellent attention to detail.
·  Excellent personal grooming and presentation.
·  Motivated to train team members
·  Having the ability to lead, develop and inspire a team to drive results

Additional Information

In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as;

·  Collaborative and supportive environment. 
·  Industry benefits from Day 1 including exclusive  discounts on accommodation, dining, bars and more in over 100 countries  with Accor Hotels and our partners.
·  Progressive leave policies  including 10 weeks parental leave.
·  Complimentary dry cleaning & discounted city parking.
·  We are an  inclusive company , and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 
·  Most importantly -  learn from industry experts  with opportunities for development. We genuinely care about your success and want to  help you grow !