Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded.
Ensure that the team attends all the training courses that are offered by the Management.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
Handle additional responsibilities as and when delegated by the Management.
Ensure quality in all aspects of the job.
Ensure to maintain Front Office log book and shift reports.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
Minimum 2-3 years of experience in a similar capacity.
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
Ability to accept responsibility.
Ability to enhance organizational performance.
Ability to clearly delegate tasks and responsibilities.
Ability to think strategically, inductively, and creatively.