Front Office Supervisor
Seoul, SOUTH KOREA
Job description
Job Description
· Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
· Check that all Front Office employees report to work punctually and are well groomed before each of their shift
· Conduct daily briefings and ensure that all pertinent information is well received by team members
· Communicate all log entries by Front office Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
· Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
· Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
· Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
· Liaise with Finance Department to ensure that credit procedures are properly carried out
· Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
· Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
· Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
· Handle all guest correspondences and ensure prompt follow-ups
Work Experience
· Diploma in Tourism & Hospitality Management
· Minimum 3 years of relevant experience in a similar capacity
· Excellent reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Good working knowledge of MS Excel, Word, & PowerPoint