Description de l'offre
Your main duties will be to:
Promote the highest levels of service to guests and clients of the hotel when being dealt with by front desk personnel, maximising guest satisfaction
Ensure all guest comments, including complaints, are dealt with in an effective and speedy manner in order to facilitate good guest relations, optimise guest satisfaction and record outcomes
Ensure an effective structure of communication is maintained at all times and ensure staff are fully informed of all relevant information pertaining to their role. This includes handovers, memos and arranging and chairing staff meetings
Manage to company standard and UK legal requirements hotel sales, payment of services, guest registration, data protection and ensure they are complied with at all times.
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Essential and optional requirements
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