Offers “Accor”

11 days agoAccor

Front Office Night Auditor Title

  • London (Greater London)

Job description

Job Description

· To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.

· Check that details of regular guests are updated using Guest History.

· Ensure all diary events, flags and specials are actioned.

· Check and pass on all guest mail, messages and parcels promptly.

· To liaise closely with Housekeeping on information relating to rooms and lost property.

· To be fully aware of daily worksheet and ensure this form is used.

· To ensure guest registration forms are completed correctly, then the computer is updated accordingly.

· Ensure all account postings are accurate and necessary paperwork produced.

· Ensure an accurate cashiering balance is performed at the completion of shifts.

· Ensure security procedures are maintained according to policy.

· Complete Express Check out envelopes.

· Ensure security boxes are maintained and run within security procedures.

· Report any safety hazards in the area.

·  All complaints to be handled promptly and efficiently.

·  Attend and participate in meetings and training sessions provided.

· Any other duties requested by the Night Manager.

·  Ensure the correct welcome is given to all callers.

Work Experience
  • Personality ESSENTIAL
  • Fast on your feet, quick to make friends
  • Big on Smiles, massive on quality
  •  If this is YOU and you want more details then get in touch! 

  • Hourly rate: £11.84
  • Pension Scheme
  • A Discount Card to be used in Accor Hotels Worldwide
  •  Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
  • Training & Development
  • Additional holidays with service
  • International Development Opportunities
  •  And more: recommend a friend scheme; Employee Advisory Service; 

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