Front Office Manager - Accorhotels - Kuala Lumpur - Wizbii

Front Office Manager

  • By Accorhotels
  • October 2018
  • Kuala Lumpur (Malaysia)
  • Reception / Administration

Job description

Key tasks

- Reporting to the Rooms Division Manager, you will be responsible for the overall management of the Front Office Department, including Reception, Pullman Touch, Concierge and Bell Desk Services.
- Leading a team of 30-40 Connectors, your mission is to train, lead and develop your superstar team to ensure we are delivering a high standard of service experience to EVERY guest, EVERY day.
- Planning and organizing the logistics around the days arrivals, departures and VIP arrangements.
- Dealing & responding to guest feedback.
- Leading the team to achieve KPI targets.
- Analyze, assess and review guest service experience and processes to provide improvement strategies.
- Creating a fun and enjoyable environment to stimulate your teams success.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Seeked profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

- Diploma / Degree in Hotel or Tourism Management.
- Minimum 2 years’ working experience in similar managerial capacity of a 5 star Hotel with at least 5 years of experience in Front Office operations.
- Strong leadership skills and qualities are required to supervise the Front Office team.
- Proven track record of supervising a fast-paced Front Office operations.
- Strong knowledge of OPERA (Property Management System).
- Excellent command in written and spoken English.
- Pleasant personality, good interpersonal and communication skills.
- Strong analytical problem solving skills with an innovative approach in providing solutions.

·  Excel
·  Power Point
·  Word
·  Opéra

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About Accorhotels

 

AccorHotels, l’hôtelier mondial de référence !

  • Une présence dans 100 pays. 
  • 4 300 hôtels et près de 620 000 chambres.
  • Un large portefeuille de marques, allant du luxe à l’économique : Raffles, Fairmont, Sofitel, Rixos, MGallery, Grand Mercure, Pullman, Swissôtel, Angsana,The Sebel, Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio, ibis, ibis Styles, ibisbudget, hotelF1. 

Aujourd’hui, AccorHotels est bien plus qu’un leader mondial : c’est un groupe de 250 000 hôteliers qui partagent une même passion.
Notre ambition : être l’acteur hôtelier mondial de référence. Pour proposer à nos clients, collaborateurs, partenaires, une expérience unique. 
Pour cela, le Groupe a annoncé, le 3 juin 2015, élargir son terrain de jeu, pour accélérer sa transformation. AccorHotels devient plus ouvert, plus connecté et plus affirmé, et ce afin de continuer à bousculer les codes de l’hôtellerie.

Sous l’impulsion de Sébastien Bazin, Président-directeur général, la stratégie du Groupe s’appuie sur plusieurs fondamentaux :

  • un nouveau nom, AccorHotels, une nouvelle promesse, Feel Welcome, exprimés à travers une identité renouvelée.
  • deux expertises d’opérateur/franchiseur (HotelServices) et de propriétaire/investisseur
    (HotelInvest) ;
  •  un large portefeuille de marques de renommée internationale allant du luxe (Raffles, Fairmont, Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), à l’économique (ibis, ibis Styles, ibis budget, adagio access et hotelF1) en passant par le milieu de gamme (Swissôtel, Novotel, Suite Novotel, Mercure, Mama Shelter,
    Adagio) ;
  • la puissance de sa place de marché et de son programme de fidélité Le Club AccorHotels ;
  •  l’engagement depuis près de 50 ans d’un groupe citoyen et solidaire avec son programme de développement durable  PLANET 21.

 

2455 vacancies open at Accorhotels

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