Front Office Manager

Job description

Key tasks

- Reporting to the Rooms Division Manager, you will be responsible for the overall management of the Front Office Department, including Reception, Pullman Touch, Concierge and Bell Desk Services.
- Leading a team of 30-40 Connectors, your mission is to train, lead and develop your superstar team to ensure we are delivering a high standard of service experience to EVERY guest, EVERY day.
- Planning and organizing the logistics around the days arrivals, departures and VIP arrangements.
- Dealing & responding to guest feedback.
- Leading the team to achieve KPI targets.
- Analyze, assess and review guest service experience and processes to provide improvement strategies.
- Creating a fun and enjoyable environment to stimulate your teams success.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

- Diploma / Degree in Hotel or Tourism Management.
- Minimum 2 years’ working experience in similar managerial capacity of a 5 star Hotel with at least 5 years of experience in Front Office operations.
- Strong leadership skills and qualities are required to supervise the Front Office team.
- Proven track record of supervising a fast-paced Front Office operations.
- Strong knowledge of OPERA (Property Management System).
- Excellent command in written and spoken English.
- Pleasant personality, good interpersonal and communication skills.
- Strong analytical problem solving skills with an innovative approach in providing solutions.

·  Excel
·  Power Point
·  Word
·  Opéra