Front Office Manager
Bristol (City of Bristol) Administration
Job description
Key tasks
Do you love giving exceptional customer service? Are you looking to progress your career in hospitality? In a newly refurbished, brand new and modern Reception. Let us know what you are made of!
Are you hands on and passionate to drive the Reception team to soar through the sky.
Make the dream work and lead the customer face of Mercure Bristol Grand Hotel.
Overview of duties
• Ensures that guests' have a smooth running stay at the hotel
• Manages and motivates front office teams in order to provide high quality services for guests
• Ensures the department meets its quantitative and qualitative targets
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)
• Implements brand and Group projects and identity features
Mercure and its people
Hotels with individuality, passion for service and committed to quality and guest satisfaction.
Join a team of warm and friendly professionals who will share their love for hospitality.
Desired profile
Skills
Level of Education Others
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Essential and optional requirements
· Excel
· Power Point
· Word
· Micros
· TARS
· Opéra