Offers “Accor”

18 days agoAccor

Front Office Manager

  • INDONESIA
  • Teaching

Job description

Job Description

  • Responsible in ensuring the efficient operation in Front Office
  • Ensure that all team members are properly trained
  • To handle complaint / incidents / accidents occurring in the hotel when required
  • To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received.
  • To ensure that a pertinent/relevant shift’s logbook is maintained updated and to check the logbook from the different sections of the Front Office
  • Develops high quality relationships with guests throughout their stay, in order to encourage loyalty


Work Experience
  • Good working knowledge of MS Excel, Word, & PowerPoint
  • Familiar with Opera System
  • Familiar with ALLSAFE / CHSE
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 2 years of relevant experience in a similar capacity
  • Bachelor’s degree in Engineering or equivalent.
  • A motivator & self-starter
  • A team player & builder
  • Ability to multi-task, work well in stressful & high-pressure situations
  • Strong leadership, interpersonal and training skills



Benefits
  • Basic salary and service charge
  • 05 working days & 02 day-off per week
  • Social Insurance
  • Special Healthcare & Accident Insurance
  • Meals


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