Front Office Executive

Job description

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

Prime Function:

·  Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
·  Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.
·  Maintain record of all banquet and any other functions in the hotel.

Qualifications

·  Previous experience in a similar role within the hospitality industry is preferred.
·  Exceptional customer service skills with a friendly and outgoing personality.
·  Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
·  Excellent organizational and multitasking abilities, with a keen attention to detail.
·  Proficiency in using computer systems and hotel management software.
·  Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
·  Flexibility to work various shifts, including weekends and holidays.

Additional Information

Minimum 2-3 years Experience required