Offers “Accor”

New Accor

Front Office Duty Manager (Duplicate)

  • London (London)
  • Teaching

Job description

Job Description

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.


Key responsibilities include:

Use of leadership skills to maintain an effective work environment and ensure team provide quality service to all guests

Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well

Responsible for overseeing cashiering procedures and petty cash floats for the team on shift

Have knowledge of the local environment of the hotel: geographic situation, competition

Listen to the guest at all times; strive to answer all requests from guests as quickly as possible

Deal with customer complaints in an effective and efficient manner, ensuring that the guest is left satisfied

Establish good working relationships with the team, guests and visitors

Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof

Ensure that all Front Office procedures are implemented and followed

Be jointly responsible in reaching the front office KPI in A.L.L. sign up and RPS

Financial audits

Prepare lists of arrivals, departures, residents, airline crew and VIP's

Take part in the technical training of trainees and new talents within the department



Work Experience

At least 3 years’ experience in the hotel industry

Fluent in English, both written and spoken (and a 2nd language would be a plus)

Excellent communication, presentation and interpersonal skills - A strong team player.

Strong interpersonal and problem solving abilities and the ability to lead by example

Experience in the following systems desirable: Opera, ResaWeb, Hotelink.



Benefits

Access to Accor Hotels UK discounts & benefits.

Automatic enrolment into a workplace pension scheme.

Access to exclusive high street & lifestyle offers for you and family.

Career opportunities within the UK, Europe & Internationally.



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