Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.
Key responsibilities include:
Use of leadership skills to maintain an effective work environment and ensure team provide quality service to all guests
Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well
Responsible for overseeing cashiering procedures and petty cash floats for the team on shift
Have knowledge of the local environment of the hotel: geographic situation, competition
Listen to the guest at all times; strive to answer all requests from guests as quickly as possible
Deal with customer complaints in an effective and efficient manner, ensuring that the guest is left satisfied
Establish good working relationships with the team, guests and visitors
Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof
Ensure that all Front Office procedures are implemented and followed
Be jointly responsible in reaching the front office KPI in A.L.L. sign up and RPS
Prepare lists of arrivals, departures, residents, airline crew and VIP's
Take part in the technical training of trainees and new talents within the department
At least 3 years’ experience in the hotel industry
Fluent in English, both written and spoken (and a 2nd language would be a plus)
Excellent communication, presentation and interpersonal skills - A strong team player.
Strong interpersonal and problem solving abilities and the ability to lead by example
Experience in the following systems desirable: Opera, ResaWeb, Hotelink.
Access to Accor Hotels UK discounts & benefits.
Automatic enrolment into a workplace pension scheme.
Access to exclusive high street & lifestyle offers for you and family.
Career opportunities within the UK, Europe & Internationally.