Front Office Duty Manager

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Are you ready for your next career jump?
Do you thrive in a vibrant hospitality environment, where every day brings new opportunities to make a difference? We’re looking for an enthusiastic and dedicated Front Office Duty Manager to join our team at Novotel London Canary Wharf.

 

As a Front Office Duty Manager , y ou’ll be at the heart of our guest experience. You’ll lead the front office team to deliver warm welcomes, efficient check-ins and check-outs, and seamless guest service throughout the day.
You’ll act as the key point of contact for guests, ensuring their stay is memorable from start to finish.

What You’ll Do

· 
Supervise daily front office operations and ensure a consistently high standard of service.

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Support and motivate the reception, and fostering a positive work environment.

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Handle guest queries, feedback, and complaints with professionalism and care.

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Assist with administrative duties, billing, and daily reports.

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Ensure smooth communication between departments to maintain excellent guest satisfaction.

· 
Take responsibility for health, safety, and security procedures during your shift.

Qualifications

What We’re Looking For

· 
Previous experience in a hotel front office or duty management role.

· 
Strong leadership and problem-solving skills with a guest-first mindset.

· 
Excellent communication and organisational abilities.

· 
A proactive and hands-on approach with the ability to multitask in a fast-paced environment.

· 
Flexibility to work various daytime shifts, including weekends and holidays.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.