Front Office Associate

Job description

Job Description

·  Welcome and greet guests upon arrival, providing a warm and professional first impression
·  Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
·  Handle guest inquiries, requests, and complaints promptly and courteously
·  Maintain accurate guest records and manage reservations using our hotel management system
·  Collaborate with other departments to address guest needs and resolve issues effectively
·  Process payments and handle cash transactions accurately
·  Maintain the cleanliness and organization of the front desk area
·  Provide information about hotel services, local attractions, and transportation options
·  Assist with administrative tasks, including maintaining the front office logbook and shift reports
·  Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

·  Excellent customer service skills with a friendly and professional demeanor
·  Strong verbal and written communication abilities
·  Proven problem-solving skills and ability to handle challenging situations calmly
·  Keen attention to detail and strong organizational skills
·  Proficiency in computer systems and hotel management software
·  Previous experience in hospitality or customer service preferred
·  High school diploma or equivalent required; degree in Hospitality Management a plus
·  Knowledge of hotel operations and front office procedures
·  Ability to work flexible hours, including nights, weekends, and holidays
·  Multilingual skills advantageous
·  Team-oriented mindset with a collaborative approach to work
·  Ability to multitask and prioritize in a fast-paced environment