Front Office Ambassador

Job description

Job Description

Meets and greets all guests arriving in the hotel and to ensure delivering a warm welcome to them.

Checks in/Checks out the guests as per the Sofitel Mumbai BKC standard operating procedures.

To collects the information on guest profile including email and phone numbers

To collect appropriate mode of payment and to secure payment as per the credit policy of the hotel

Informs the guests about any possible rate inclusions and package

To ensure that they are completely aware of A/club program and offers guest proactively to participate in the program.

Ensures the strict control of room keys as per the policy

Always ensure to bid a warm farewell to the guests and offer departure assistance whenever possible.

Prepares the rooming list, welcome letters and keys for the group arrival

Ensures accurate knowledge of hotels and the tourism in and around Mumbai

To escort the guest instead of pointing directions wherever possible

To keep the Front Desk clean and organized at all times including adequate supply of stationery.

To perform the cashier closure as defined by the hotel’s policy and to drop the closure documents with all the appropriate back up and supporting.

Ensures that all company’s operational brand standards are delivered

Works closely with other department and personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests

Provide services and information to guest’s that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

Ensures to attend the trainings organized by the department.

Responsible to maintain highest level of guest service and satisfaction at the front desk while dealing with the guest. 

To have a positive attitude towards work, be self-disciplined and self-motivated and set a good working example for all colleagues.

Responsible for the daily organization of the shift. 

To ensure the guest information is correctly updated in the registration cards and the PMS and also prepares reports as required.

To ensure that the front desk is neat, tidy and organized at all times.