We are looking for an exceptional and outgoing Front Office Agent to join our team.
In this role, you will ensure a professional and attentive service is provided and expectations exceeded. You will provide quality service to the guests by responding to their requests promptly, efficiently and courteously during reservations, arrival, departure and throughout their stay.
- Operate switchboard effectively, handling all calls promptly and professionally.
- Perform the arrival and departures of the guests.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Process reservations following hotel reservations policy.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
- Assist in concierge tasks as required by operations.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.