Food & Beverage Supervisor

Job description

Key tasks

We have a fantastic opportunity for a passionate Food & Beverage Supervisor to join our growing team!

A Food & Beverage Supervisor is responsible for supervising operations of our Food and Beverage outlets to deliver an excellent and memorable experience while working with the team to ensure departmental targets are met.

What will I be doing?

•Providing 5 star Food & Beverage service in the hotel outlets, in line with brand standards
•Maintaining the highest levels of service, information and professionalism in all dealings with clients
•Up-selling and promoting of products to our customers, inspire and influence team members to deliver high standards of service and exceed guest expectations
•Supervise standard operating processes
•Maintain a high level of hotel and product knowledge at all times
•Health & safety of associates and members of the public is monitored and maintained
•Other supervisory / management duties carried out as and when required

Benefit package
•Generous gratuities package paid monthly
•28 days' paid holidays during each holiday year
•5 days extra holidays for employees with over 5 year service
•£200 for recommending someone into the organisation
•Preferential room rates for yourself and your family
•Free Tea, Coffee and Hot Meals whilst on duty
•Uniform and free laundry service for most positions
•Discounts on local travel
•Discounts with Merlin entertainments
•Free eye care vouchers for VDU users
•Cycle2Work Scheme
•Excellent employee recognition programmes
•Range of learning and development programmes
•Opportunities of promotion and transfer across the group
•Free staff social events
•Company Pension scheme
•Critical Illness Cover (after 1 year service)childcare voucher scheme
•Free employee assistance helpline for you and your family
•And more...

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

•Previous hotel experience is advantageous
•Ability to work in a highly organized manner
•A smart and professional appearance
•An absolute commitment to delivering high levels of customer service
•A positive attitude and good command of the English language due to guest interaction
•Previous a la carte experience preferred
•Ability to work in a team environment
•Ability to remain calm whilst under pressure
•Flexible and versatile in responding to guest requests and situations
•Computer literacy