Food & Beverage Executive

Job description

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

·  Assist in greeting and seating guests.
·  Perform the task of maximize sales opportunities through knowledge of product and suggestions. 
·  Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
·  Assist in supervising the team in providing quality service to the guests.
·  Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
·  Serve food and beverage to guests in the restaurant/banquet area.
·  Assist with the set up of the outlet/ banquet area
·  Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
·  Promote the restaurant’s specialties and serve in accordance to the established standards.
·  Ensure that the working areas are well maintained.
·  Be helpful towards guests that need assistance.
·  Clean and prepare tables for inflow of guests.
·  Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
·  Keep tables and service areas clean and tidy as per procedure manual.
·  Maintain hygienic food service techniques during service.
·  Take responsibility for your designated section and station.
·  Coach and train team to deliver consistent service
·  Perform all tasks to Fairmont Brand standards.
·  Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

·  Projects professional image at all times through personal presentation/ interpersonal skills.
·  Understanding of luxury guest expectations and a desire to exceed these expectations.
·  Initiates contacts and establishes rapport easily.
·  Organises time and work efficiently.
·  Excellent verbal and written communication skills
·  Has the ability and willingness to undertake further development
·  Willingness to work weekends and public holidays as part of the job role.
·  Has the aptitude and willingness to undertake further development with Fairmont. 
·  Hold a Food Hygiene certificate.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.