Food & Beverage Attendant

Job description

Key tasks

Overview of duties
• Sets up, prepares and maintains the dining rooms in line with the commercial offer and guest expectations
Main responsibilities
Customer relations
'• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
• Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed'
Professional techniques / Production
'• Helps set up the meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her workshift
• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel
• Keeps working areas clean
• Maintains the stocks of products available for guests
• Tidies the storage area every day
• Keeps equipment in the point of sale in good condition, signalling any need for technical intervention
• Informs appropriate departments of any changes in organisation
• Takes part in the briefing and debriefing meetings before and after the workshift
• Knows the basic features of the seminar and meetings offer '
Commercial / Sales
'• Is familiar with all the hotel's services, informs guests about them to encourage use
• Respects requests from the Sales Department and fulfils the customer promise'
Management and administration
'• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager'
Hygiene / Personal safety / Environment
'• Ensures that equipment and the workplace remain clean
• Respects HACCP regulations at all times
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)'

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Must have a PASSION for delivering a wonderful experience to all guests.
Articulate verbal communication and exceptional personal presentation.
LCQ Qualification and barista knowledge preferred, including understanding of spirits, beer, and wine.
Exposure in a 4 or 5 star service environment preferred.
Ability to manage multiple tasks at any given time.