FOOD & BEVERAGE ATTENDANT

Job description

Key tasks

- Knowledge of New Zealand wines and other beverages.
- Passion for food and beverage and delivering outstanding customer service.
- Great attention to detail.
- Willingness to learn and a can do attitude.
- Organizes time and work efficiently.
- Effective verbal and written communication skills.
- Ability to problem solve and think on your feet.
- Projects professional image at all times through personal presentation / interpersonal skills.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Associate
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

- Previous experience in a similar role or any customer service experience, preferably in a fast paced five-star environment
- Explain the menu to guests, assisting those with special needs or preference.
- Organize an assigned section and ensure it runs efficiently and productively.
- Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
- Recognize regular guests by name and anticipate their needs
- Deliver orders promptly and liaise with the kitchen on special requests.
- Offer advice on suitable beverages.
- Keep tables and service areas clean and tidy.
- Bar service as required
- Flexibility to work weekends and public holidays
- Food hygiene certificate preferred.

·  Micros