Offers “Accor”

43 days agoAccor

Food and Beverage Ambassador

  • Navi Mumbai, India
  • Teaching

Job description

Job Description

·        Responsible for guest satisfaction and serving food and beverages in the restaurant

·        Monitors and supervises flow of service at the assigned station in the Restaurant

·        Briefs personnel on preparations, service and content of menu items

·        Performs duties common to all waiters and other duties as may be assigned

·        Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors

·        Takes orders, promotes outlet’s specials and serves in accordance to the established standard

·        Presents guests checks and follows all billing procedures

·        Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation

·        Carry out pre-service duties, mis-en-place

·        Ensure grooming and general appearance of staff conforms to Hotel standards

·        Ensure adequate supplies of materials, and requisition for general supplies

·        Ensure all fixtures and operating equipment is in good working condition

·        Ensure good general appearance and maintenance of restaurant working areas

·        Carries out assigned duties

·        Attention to detail, perfectionist

·        Consistently monitors and adheres to Sofitel operating standards and service culture

·        Luxury service oriented and proud to extend service

·        Deals diplomatically and skilfully during guest interactions

·        Takes every opportunity to be a “sales person” and promote special events, promotions and facilities




Work Experience

·        Attends to guest complaints, requests or inquiries regarding beverage and services

·        Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks, discusses the same with the Assistant Manager

·        All Ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances

·        All Ambassadors may be assigned to other duties in the hotel as and when required by business levels




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