F&B Team Leader

Job description

Company Description

Our mission at Novotel Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Customer relations

·  Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
·  Enquires whether guests are satisfied throughout their experience
·  Takes into account and anticipates guest needs
·  Conveys the hotel image 

Professional techniques / Production

·  Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
·  Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
·  Supervises and checks the bar, restaurant, menu, presentation
·  Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
·  Coordinates with the departments close to the F&B department (front office, reservation etc)
·  Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
·  Ensures equipment remains in good condition and signals any needs for technical intervention
·  Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

·   Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
·  Develops employees' motivation and team spirit by creating a good working atmosphere
·  Integrates and trains employees, providing support for skills development   
·  Ensures that employees are well presented (uniforms, personal hygiene etc)
·  Helps employees improve their skills and provides support.

Commercial / Sales

·  Is familiar with all the hotel's services and promotes them to encourage guest loyalty
·  Respects requests from the Sales Department and fulfils the customer promise
·  Increases sales through his/her innovative and creative approach and reliable advice
·  Promotes the special offers and full range of products

Management and administration

·  Manages the products available for guests
·  Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
·  Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

·  Ensures that the workplace remains clean and tidy
·  Knows and ensures application of the hotel's security regulations (in case of fire etc)
·  Ensures the safety of people and property in the hotel
·  Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Qualifications

·  Previous experience in a supervisory role.
·  Previous customer servce expereince.
·  Ability to work under pressure.
·  Salary expectations: £12.70 - £13.20 per hour.

Additional Information

·  Behaves and acts in an exemplary fashion, embodying the brand mindset
·  Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
·  Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
·  Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
·  Ensures that all products served to guests conform to standard and are of good quality
·  Develops revenue and profit margins
·  Helps the hotel meet its targets
·  Provides information for guests within his/her field of competence or directs them to the right person
·  Remains polite and courteous at all times whatever customers may request
·  Handling any complaints immediately and sensibly, and keeps the manager informed.
·  Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
·  Respects the instructions and safety guidelines for the equipment used
·  Applies the hotel's security regulations (in case of fire etc)
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)