Executive Lounge Supervisor

Job description

Company Description

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

 

·  Oversee the shift and allocate duties to team members when leadership is not present.
·  Represent the Food & Beverage outlet in operational meetings when required.
·  Ensure all opening and closing procedures are completed and all documentation is accurately recorded.
·  Maintain the cleanliness, organisation, and presentation of the outlet to Novotel standards.
·  Monitor and replenish stock levels, placing orders as needed to support smooth service.
·  Communicate clearly and professionally with colleagues to maintain an efficient service flow.
·  Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive service throughout the shift.
·  Handle guest issues or complaints appropriately and update the Manager on actions taken.
·  Identify opportunities to upsell menu items and support daily revenue generation.
·  Stay aware of daily business levels and upcoming events impacting the outlet.
·  Take responsibility for all payments and financial transactions during the shift.

Qualifications

·  Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
·  Minimum 2 year of relevant experience in a similar capacity with proven records in delivering results
·  Excellent reading, writing and oral proficiency in English language